Terms of service

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Terms and Conditions

If you have any questions, feel free to contact us:
Email: info@rozeavenue.com

General Information

Company Name: White Avenue Group A/S
CVR Number: 37628174
Address: Lundagervej 45B, DK-8723 LĆøsning, Denmark
Email: info@rozeavenue.com
Established: 2019

1. Registration of Personal Data

When you purchase your first product from rozeavenue.com, you are registered as a user of the website. We collect the following personal data: name, address, phone number, and email.

Personal data is collected to ensure product delivery and allow you to track your purchases.

Your data is stored by the company owner White Avenue Group A/S and kept for five years, after which it is deleted.
Whenever we collect personal data, we ensure that we obtain your explicit consent, so you are fully informed about what data is collected and why.

The CEO and Data Protection Officer at rozeavenue.com have access to your registered information.

Data Protection Officer: Thomas Kirkemann Fisker

  • Customer information is not stored in an encrypted form.
  • Customer information is not transferred in an encrypted form.
  • Your data will not be shared with third parties, except for select package distributors (name, address, email, phone number) for delivery purposes.

If you have any inquiries about your registration or GDPR compliance, please contact info@rozeavenue.com.

2. Order Confirmation

After placing an order on rozeavenue.com, you will receive an automatic order confirmation email listing the products you have ordered. We recommend saving or printing this email.

Additionally, you will receive a shipping confirmation email from the chosen delivery provider once your order is dispatched.

3. Pricing

  • All prices are, including VAT.
  • Prices are updated continuously.
  • Shipping costs are displayed during checkout.

If you have any questions about pricing, contact us at info@rozeavenue.com.

4. Payment

Payment for ordered products can be made using the following credit/debit cards:

  • Dankort/VISA-Dankort, Mastercard, Maestro, VISA Electron.

Your payment will only be charged once the order has been shipped.

5. Shipping

Orders are delivered within 2-4 business days.

6. Damages During Shipping & Delivery

If your product is damaged upon arrival, or you discover hidden damage when opening the package, please contact us at info@rozeavenue.com within two business days.

To document the issue, please:

  • Take photos of the product and packaging.
  • Keep all packaging as evidence in case of shipping-related damage.

We will respond within two business days and aim to resolve damage-related claims within 14 days.
Do not use the product until a resolution has been agreed upon.

7. Right of Withdrawal (Return Policy)

You have a 14-day right of withdrawal from the date you receive your product, in accordance with the Danish Consumer Act.

To withdraw your purchase, you must notify us within 14 days via email: info@rozeavenue.com.

Conditions for Returns:

  • The item must not have been used.
  • You must return the item within five days after notifying us of the withdrawal.
  • You are responsible for return shipping costs.
  • The product must be securely packaged, and you bear the risk until we receive the return.

Include a copy of the order confirmation.

Return Address:
White Avenue Group
Lundagervej 45B
DK-8723 LĆøsning
Denmark

Refunds

Once we receive and inspect the returned product, we will process a refund to the same payment method used for the purchase.

If you have any questions regarding returns or transactions, please email info@rozeavenue.com.

8. Complaints & Warranty

Your purchase is covered by the Danish Sales of Goods Act, meaning you have a two-year warranty. Depending on the situation, you may be eligible for:

  • A replacement product
  • A refund
  • A price reduction

To file a complaint, you must notify us as soon as possible and within two months after discovering the defect.

To submit a complaint:

  • Email info@rozeavenue.com
  • Include a description of the issue
  • Provide your invoice or order number

We will respond within seven business days.

When Does the Warranty Not Apply?

The warranty is void if:

  • The defect was not reported within two years.
  • The defect was caused by incorrect use or mishandling of the product.

9. Governing Law & Disputes

Any dispute between the parties shall be settled in Danish courts under Danish law.

10. Complaints

If you wish to file a complaint about your purchase, please contact us at info@rozeavenue.com.