FAQ

All prices on rozeavenue.com are in euros (EUR)

What can I pay with?

We have the following payments methods on rozeavenue.com: Dankort/VISA, Mastercard, Maestro, VISA Electron.

How much does shipping cost?

Shipping to all of Europe costs €4.95. If you buy for at least €75, then we ship your order free of charge.

Can I get free shipping on my order?

Yes, if you buy for at least €75, then we ship your order free of charge.

What countries do you ship to?

We ship to all of Europe.

Have you received my order?

Shortly after your purchase we will send you an order confirmation from which it is specified which products you have ordered.
Please check your spam filter if you can’t find it in your inbox.

When will I receive my order?

Your order will be delivered within 2-4 business days.

The products I received are damaged – what do I do?

If you discover that the product is not in order on receipt, or if you discover hidden damage to the product on opening (where there have been no visible signs on the packaging), please contact us at customerservice@rozeavenue.com as soon as possible within two business days.

More information on damaged products here.

Can I choose to return the products?

Yes, you have the right to return your received products within 14 days after the date on which you received your products.

More information on returns and cancellation here.

Where should I send my return to?

The product must be sent to:

White Avenue Group

Lundagervej 45B

DK-8723 Løsning

Denmark

You must return your order to us without undue delay and no later than five days after you have informed us that you want to cancel your purchase. You are responsible for the direct costs in connection with the return of the product.

More information on returns here.

When will I receive my refund?

We will process your refund as soon as we receive your package.